Effective Date: 3 September 2026
1. Introduction
Welcome to Khilona Junction ("Khilona Junction", "we", "us", or "our"). These Terms and Conditions govern your access to and use of the website https://www.khilonajunction.com, including browsing, account registration, purchasing products, communications and related services.
By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.
2. Business Information
Business Name: Khilona Junction
Address:
C 52A, LGF, Kalkaji,
New Delhi – 110019, India
Customer Care: +91 9211405666
Email: care@khilonajunction.com
3. Eligibility
You must be legally capable of entering into a binding agreement under applicable laws of India to use our services.
Accounts, purchases and payments on Khilona Junction are intended to be made by adults, including parents or legal guardians purchasing products for children.
Children should not independently create accounts, place orders or make payments without supervision and permission from a parent or legal guardian.
4. Account Registration
Users may create an account to access certain features of the website.
You agree that:
Information provided by you is accurate and complete.
You will maintain and update your account information.
You are responsible for maintaining account confidentiality.
You are responsible for activities performed through your account.
You will notify us promptly of any unauthorized use of your account.
We reserve the right to suspend, restrict or terminate accounts where necessary.
5. Products and Availability
Products displayed on the website are subject to availability.
We may modify, update, discontinue or remove products without prior notice.
Product images, colours, descriptions and specifications are provided for general information purposes. Actual products may vary slightly due to manufacturing changes, screen settings, photography or packaging differences.
6. Pricing
Prices displayed on the website are subject to change without prior notice.
Although we make reasonable efforts to ensure pricing accuracy, errors may occasionally occur.
In the event of a pricing, description or technical error, we reserve the right to cancel, refuse or correct an order before dispatch, subject to applicable law.
Applicable taxes, shipping charges or additional fees may be shown during checkout.
7. Orders
Placing an order does not automatically guarantee acceptance.
An order may be accepted, cancelled or declined due to reasons including:
Product unavailability.
Payment issues.
Incorrect pricing.
Incorrect information provided by the customer.
Suspected fraud or misuse.
Delivery limitations.
Legal or regulatory requirements.
We may contact customers for order verification where necessary.
8. Payments
Payments may be processed through third-party payment gateways and service providers.
Khilona Junction does not unnecessarily store card details, UPI credentials, bank account credentials or other payment credentials.
Customers are responsible for ensuring that payment information provided is accurate and authorized.
9. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery timelines are estimates and may vary depending on courier operations, location, weather, public holidays, operational issues or circumstances beyond our control.
10. Returns, Refunds and Cancellations
Returns, refunds and cancellations are governed by our Return Policy and Cancellation & Refund Policy.
Customers are encouraged to review these policies before placing an order.
11. Promotional Communications
Subject to applicable law and customer preferences, we may send communications through:
Email
SMS
WhatsApp
Promotional calls
Newsletters
Offers and promotional messages
Abandoned-cart reminders
Customers may opt out of marketing communications by contacting us or using available unsubscribe options.
Order-related and service communications may continue where necessary.
12. Intellectual Property
All website content, including but not limited to text, graphics, logos, images, layouts, designs, software, product information and website elements are owned by or licensed to Khilona Junction unless otherwise stated.
Users may not copy, reproduce, distribute, modify, republish or commercially exploit website content without prior written permission, except where permitted by applicable law.
13. Acceptable Use
Users agree not to:
Use the website for unlawful purposes.
Provide false information.
Attempt unauthorized access to systems or accounts.
Interfere with website functionality.
Upload harmful software, viruses or malicious code.
Misuse website services or features.
We reserve the right to suspend or terminate access where misuse is suspected.
14. Third-Party Services
Our website may use or interact with third-party services, including:
Payment gateways
Shipping providers
Analytics providers
Advertising platforms
Technology providers
These third parties may have separate terms and privacy policies.
15. Limitation of Liability
To the extent permitted by applicable law, Khilona Junction shall not be liable for indirect, incidental, consequential, special or punitive damages arising from the use of the website, products or services.
We do not guarantee uninterrupted, error-free or completely secure operation of the website.
Our liability, where applicable, shall be limited to the extent permitted under applicable law.
16. Force Majeure
Khilona Junction shall not be responsible for delays, interruptions or failures caused by events beyond our reasonable control, including:
Natural disasters
Severe weather
Transportation disruptions
Government actions
Strikes
Network failures
Technical interruptions
Public emergencies
17. Privacy
Your use of the website is also governed by our Privacy Policy.
Please review the Privacy Policy to understand how personal information is collected, used and processed.
18. External Links
The website may contain links to third-party websites or services.
We are not responsible for the content, policies or practices of third-party websites.
Users access such websites at their own discretion.
19. User Content and Reviews
Where users submit reviews, comments, feedback or other content:
Content should be lawful and accurate.
Content should not violate the rights of others.
Content should not contain harmful, misleading or unlawful material.
We reserve the right to remove content where appropriate.
20. Fraud Prevention
We reserve the right to review, verify, suspend or cancel transactions or accounts where fraud, misuse, unauthorized activity or security concerns are suspected.
21. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
22. Changes to Terms
We may update or modify these Terms and Conditions from time to time.
Updated versions may be published on this page with a revised effective date.
Continued use of the website after updates may constitute acceptance of the revised Terms.
23. Related Policies
Please also review:
Privacy Policy
Shipping Policy
Return Policy
Cancellation & Refund Policy
Cookie Policy
24. Contact Us
For questions, concerns or requests relating to these Terms and Conditions, please contact:
Khilona Junction
C 52A, LGF, Kalkaji,
New Delhi – 110019, India
Customer Care: +91 9211405666
Email: care@khilonajunction.com