Effective Date: 3 September 2026
1. Introduction
This Cancellation Policy explains the terms and conditions applicable to cancellation of orders placed through Khilona Junction at https://www.khilonajunction.com.
We aim to make the order cancellation process simple and transparent. Cancellation requests are subject to the order status, processing stage, product conditions and applicable laws.
2. Customer-Initiated Cancellation
Customers may contact Khilona Junction to request cancellation of an order.
Cancellation requests should be made as soon as possible after placing the order, preferably before the order enters processing, packaging or dispatch.
3. Cancellation Before Processing
If an order has not yet entered processing, we may be able to cancel the order upon receiving the customer's request.
Cancellation will be confirmed only after Khilona Junction confirms that the cancellation has been successfully processed.
4. Cancellation After Processing
Once an order has entered processing or packaging, cancellation may not always be possible.
Whether cancellation can be accepted will depend on the current status of the order and whether it has already been prepared for dispatch.
5. Cancellation After Dispatch
Once an order has been dispatched or handed over to a third-party delivery partner, cancellation may generally no longer be possible through the normal cancellation process.
In such cases, the customer may need to follow the applicable Return Policy after receiving the product, where a return is eligible.
6. How to Request Cancellation
To request cancellation, customers should contact Khilona Junction Customer Care as soon as possible.
Customers may be asked to provide:
Order number.
Customer name.
Registered mobile number.
Reason for cancellation, where required.
Other information reasonably necessary to verify the order.
7. Cancellation Confirmation
Submitting a cancellation request does not automatically cancel an order.
The cancellation will be considered effective only when Khilona Junction confirms that the order has been successfully cancelled.
If the order has already been dispatched before the cancellation can be processed, the cancellation request may not be accepted.
8. Cancellation by Khilona Junction
Khilona Junction may cancel an order where reasonably necessary, including situations such as:
Product becoming unavailable.
Incorrect pricing or product information.
Payment-related issues.
Inability to deliver to the provided location.
Failure to complete required order verification.
Suspected fraudulent or unauthorized activity.
Technical or operational errors.
Other circumstances where cancellation is reasonably necessary.
9. Refund for Cancelled Orders
If payment has already been received for an order that is successfully cancelled and is eligible for a refund, the applicable refund will be processed in accordance with our Cancellation & Refund Policy.
The refund will generally be processed through the original payment method, subject to payment gateway procedures and applicable requirements.
10. Cash on Delivery Orders
For Cash on Delivery orders, cancellation before dispatch generally does not require a payment refund because payment has not yet been collected.
If any amount has already been paid for an order and the order is subsequently cancelled, the applicable refund process will be handled according to the circumstances of the order.
11. Cancellation Due to Product Unavailability
If a product becomes unavailable after an order has been placed, Khilona Junction may cancel the affected order or affected item.
Where payment has already been received, an eligible refund will be processed in accordance with the Cancellation & Refund Policy.
12. Cancellation Due to Incorrect Information
An order may be cancelled where the customer has provided incomplete, inaccurate or unverifiable information that prevents reasonable processing or delivery of the order.
Where applicable, any refund will be handled according to the Cancellation & Refund Policy.
13. Cancellation Due to Delivery Restrictions
An order may be cancelled if the provided delivery location is outside available delivery service areas or cannot reasonably be serviced by our delivery partners.
Where payment has already been received, the applicable refund will be processed according to the Cancellation & Refund Policy.
14. Cancellation for Fraud Prevention or Security
Khilona Junction may cancel or place an order on hold where there are reasonable concerns regarding fraudulent activity, unauthorized transactions, misuse of the website or other security-related issues.
Additional verification may be requested before an order is processed.
15. Cancellation of Individual Items
Where an order contains multiple products, cancellation may sometimes be possible for an individual item depending on its processing and dispatch status.
The availability of partial cancellation may vary depending on the order and fulfillment process.
16. Refused Delivery Is Not Cancellation
Refusing to accept a delivery after an order has been dispatched does not automatically constitute a valid cancellation request.
If a customer refuses delivery, the shipment may be returned to Khilona Junction by the delivery provider.
Any applicable refund, deduction or further action will be determined in accordance with the circumstances of the order and our applicable policies.
17. Promotional Orders and Discounts
If an order was placed using a coupon, discount, promotional offer or other benefit, cancellation may affect the promotional benefit.
Any refund will generally be calculated based on the eligible amount actually paid by the customer and the applicable promotional terms.
18. Duplicate Orders
If a customer accidentally places the same order more than once, they should contact Customer Care as soon as possible.
We will attempt to cancel the duplicate order where it has not already entered an irreversible processing or dispatch stage.
19. Cancellation and Return
Cancellation generally applies to an order before it has been dispatched.
Once a product has been delivered, requests relating to returning the product will be handled under the applicable Return Policy rather than this Cancellation Policy.
20. No Unnecessary Payment Credentials
Khilona Junction will not require customers to provide sensitive payment credentials such as:
UPI PIN.
ATM PIN.
Card PIN.
CVV.
Online banking password.
Payment account password.
Customers should never share such information with anyone claiming to process an order cancellation or refund on behalf of Khilona Junction.
21. Consumer Rights
Nothing in this Cancellation Policy is intended to exclude, restrict or override any rights or remedies available to customers under applicable Indian laws.
Where a statutory right or remedy applies, it will continue to apply notwithstanding the terms of this policy.
22. Related Policies
This Cancellation Policy should be read together with our other website policies:
Privacy Policy
Terms & Conditions
Shipping Policy
Return Policy
Cancellation & Refund Policy
Cookie Policy
23. Changes to This Cancellation Policy
We may update this Cancellation Policy from time to time to reflect changes in our order processing procedures, business practices or applicable legal requirements.
Any updated version may be published on this page with a revised effective date.
24. Contact Us
For cancellation requests or questions regarding order cancellation, please contact:
Khilona Junction
C 52A, LGF, Kalkaji,
New Delhi – 110019, India
Customer Care: +91 9211405666
Email: care@khilonajunction.com