Help Center
Returns & exchanges
Changed your mind or received the wrong toy? We make returns simple, transparent, and child-safe.
How returns work
Four clear steps from request to resolution.
- 1
Request a return
Start from My Orders within the return window and choose a reason.
- 2
Schedule pickup
We arrange a free pickup from your address on most pin codes.
- 3
Inspection
Our team verifies product condition and packaging completeness.
- 4
Refund or exchange
Approved returns are refunded to the original payment method or exchanged.
7-day window
Most products can be returned within 7 days of delivery if unused and in original packaging.
Free pickups
Doorstep pickup is free on eligible orders across major cities and towns.
Fast refunds
Once approved, refunds typically reflect in 5–7 business days depending on your bank.
Before you return
Keep tags, manuals, and the original box intact. Personalized or opened hygiene items may be non-returnable.