Effective Date: 3 September 2026
This Shipping Policy explains how Khilona Junction processes, dispatches and delivers orders placed through https://www.khilonajunction.com.
We aim to process and deliver orders in a timely and reliable manner. Delivery timelines may vary depending on product availability, delivery location, shipping partner operations and other factors described in this policy.
Order Processing
Once an order is successfully placed, it may go through verification, payment confirmation, packaging and dispatch processing before being handed over to a third-party logistics or delivery service provider.
Processing time may vary depending on the product, order volume, payment status, stock availability, public holidays or operational circumstances.
Orders are normally processed on business days. Orders placed on weekends, public holidays or outside normal business operations may be processed on the next available business day.
Shipping and Delivery Partners
Khilona Junction uses third-party logistics and delivery service providers for shipping and delivery of customer orders.
The selection of a delivery partner may depend on the delivery location, product type, service availability, package size, operational requirements and other relevant factors.
Delivery Locations
We deliver orders to serviceable locations in India, subject to availability of delivery services for the customer's postal code or delivery address.
Certain locations may be temporarily or permanently unavailable for delivery due to courier restrictions, operational limitations, natural events, local conditions or other circumstances beyond our reasonable control.
Estimated Delivery Time
Delivery timelines shown on the website, checkout page, order confirmation or any other communication are estimated timelines and should not be considered a guaranteed delivery date unless expressly stated otherwise.
Actual delivery time may depend on factors including:
Order processing and dispatch time.
Customer delivery location and postal code.
Availability of the selected product.
Performance and serviceability of the delivery partner.
Weather conditions or natural events.
Public holidays, strikes or local restrictions.
High-volume sale or festive periods.
Other circumstances beyond our reasonable control.
Shipping Charges
Shipping charges, where applicable, will generally be displayed during the order or checkout process before payment is completed.
Shipping charges may vary depending on the product, package size, order value, delivery location, shipping method, promotions or other applicable factors.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct postal code, mobile number and other information reasonably required for delivery.
Khilona Junction is not responsible for delivery failures, delays or additional charges caused by incorrect, incomplete or outdated delivery information provided by the customer.
Customers should carefully review the delivery address before confirming an order.
Address Change Requests
If you need to change the delivery address after placing an order, please contact our customer care as soon as possible.
Address changes are not guaranteed once an order has been processed, packed, dispatched or handed over to the shipping partner. Whether a change can be made depends on the status of the order and the delivery partner's operational policies.
Order Tracking
Where tracking is available, customers may receive shipment or delivery updates through the website, email, SMS, WhatsApp or other available communication channels.
Tracking information is generally provided by the applicable third-party delivery service provider and may take some time to update after dispatch.
Delivery Attempts
The delivery partner may attempt to contact the customer using the mobile number provided with the order.
If the customer is unavailable, refuses delivery, does not respond to delivery attempts, or if the address cannot be located, the shipment may be re-attempted, held, returned or marked undeliverable according to the delivery partner's procedures.
Re-delivery may be subject to service availability and, where applicable, additional shipping charges.
Failed or Undeliverable Orders
An order may be treated as undeliverable if the delivery address is incorrect, incomplete or inaccessible, the customer cannot be contacted, delivery is refused, the location is outside the delivery partner's serviceable area, or delivery cannot reasonably be completed.
If an order is returned to us as undeliverable, any refund, cancellation or re-shipping request will be handled in accordance with our applicable Cancellation & Refund Policy and Return Policy.
Delayed Shipments
Although we aim to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control.
These may include courier delays, transportation issues, adverse weather, natural disasters, public holidays, strikes, local restrictions, government actions, operational disruptions, high order volumes or other similar events.
We will make reasonable efforts to assist customers with shipment-related concerns where appropriate, but third-party delivery timelines may not always be within our direct control.
Damaged Package at Delivery
Customers are encouraged to inspect the external condition of the package at the time of delivery whenever reasonably possible.
If the package appears visibly damaged, tampered with, opened or materially compromised, please document the condition through clear photographs or video and contact Khilona Junction customer care as soon as reasonably possible.
Requests relating to damaged, incorrect or defective products will be handled according to our applicable Return Policy and Cancellation & Refund Policy.
Incorrect or Missing Item
If you receive an incorrect product or believe an item is missing from your order, please contact our customer care and provide the relevant order details.
We may request reasonable supporting information, such as photographs of the delivered package, product or shipping label, to review and resolve the request.
Split Shipments
In certain cases, products included in the same order may be packed or shipped separately.
As a result, different items from the same order may arrive on different dates or through different delivery service providers.
Order Verification
We may contact customers to verify order details, delivery information or other information reasonably necessary to process and deliver an order.
Failure to provide reasonably required verification may result in processing delays or cancellation of the affected order where necessary.
Cancellation Before Dispatch
Customers may contact us to request cancellation of an order before dispatch.
Cancellation is not guaranteed once the order has entered processing, been packed, shipped or handed over to the delivery partner. All cancellation requests are subject to the applicable Cancellation & Refund Policy.
Refused Delivery
If a customer refuses delivery without an accepted cancellation or return request, the shipment may be returned to us by the delivery provider.
Any refund, deduction, re-shipping charge or further action will be determined in accordance with our applicable Cancellation & Refund Policy, Return Policy and the circumstances of the order.
Contactless or Authorized Delivery
Depending on the delivery provider and location, a shipment may be delivered to the customer, an authorised recipient, reception desk, security personnel or another person reasonably authorised to receive the package at the provided delivery address.
Customers should ensure that appropriate arrangements are available for receiving the shipment.
Delivery Confirmation
Delivery may be confirmed through mechanisms used by the applicable delivery provider, which may include OTP verification, signature, delivery scan, electronic confirmation, photograph, location-based confirmation or other reasonable proof of delivery.
Force Majeure and Events Beyond Our Control
Khilona Junction will not be responsible for shipping or delivery delays caused by events that are reasonably beyond our control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions, emergencies, network failures, courier service interruptions, civil disturbances or similar events.
Related Policies
This Shipping Policy should be read together with our other website policies:
Privacy Policy
Terms & Conditions
Cancellation & Refund Policy
Return Policy
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, delivery services, business practices or applicable requirements. Any updated version may be published on this page with a revised effective date.
Contact Us
For questions or assistance relating to shipping, dispatch, delivery or order tracking, please contact:
Khilona Junction
C 52A, LGF, Kalkaji,
New Delhi – 110019, India
Customer Care: +91 9211405666
Email: care@khilonajunction.com